Terms and Conditions
Terms and conditions for the supply of goods through this website.
You may not purchase any of our goods from this website if you are under 18 years old.
Simply Murano is a trading name of Invention Interactive Limited
Our address is: Simply Murano, PO Box 238, Saffron Walden CB10 2EG.
To contact us please use the general response form in the Contact Us section of our website
1. How to order with us using this website
(1) Make sure you have read and understood our terms
(2) Browse our information
This website contains information about our products including descriptions of our goods, current prices (including VAT) and delivery costs.
The information about the goods on our website constitutes an "invitation to treat" and is not a contractual offer from us which you may accept. This means that we reserve the right to correct any errors in that information without liability to you. It also means that in no circumstances will we be contractually bound to supply you with goods on the basis of any incorrect information, even if that information is repeated in your order.
(3) Select the goods you wish to purchase
You can select any items you wish to purchase by clicking on the "Add to Order" button from our product pages. Your order will be updated whenever you add a new item, and you can view the contents of your order by clicking on Order link in the top right hand side of this website. The order screen lists your current selection of items with description, price and current subtotal. You can edit the contents of your order and remove any input errors by removing items or changing quantities.
(4) Making a Purchase Online
To purchase the items in your order and proceed to payment using our online purchasing facility, click on the "Continue to Checkout" button on the order screen. You will then be asked to specify a delivery option before being transferred to our payment provider(s) to complete your order. Please choose the delivery option which best meets your needs in terms of cost and the approximate time for delivery.
We currently only accept online payments via our website.
You will be asked to provide certain information to enable us to process your order such as your delivery address and payment details. It is your responsibility to provide us with sufficient and correct information to process your order.
We may acknowledge receipt of your order on our website or by email. This is not our acceptance of your order, but confirmation that it has been received.
You may receive acknowledgement from our payment processor advising you whether or not your credit or debit card payment has been authorised. This acknowledgement relates to your payment only and is not our acceptance of your order.
We will be entitled to refuse to accept your order if in our sole discretion we consider it necessary. In particular we must receive payment of the whole of the price for the goods that you order before your order can be accepted. If we refuse your order we will let you know as soon as we can.
Once we have entered into a contract with you we shall supply you with the items specified in your order in accordance with the terms of the contract.
2. Other information about the Contract
We can only conclude the contract with you in English and not in any other language.
The prices payable for goods that you order as well as any applicable VAT and delivery charges are as set out on our website.
Should you order require shipping outside the UK, we are not liable for any taxes or input duties levied by the country to which your order has been sent. It is the customers’ responsibility to apprise themselves of any import tax or other duties which may or may not be charged in your country of origin before placing and paying for your order using this website.
4. Your right to cancel your contract and our returns policy
If you are a consumer, you may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you have paid for the ordered goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.
To cancel your contract you must notify us by email to email@example.com and we will refund the cost of your order – providing the goods have not yet been dispatched.
If the goods have already been dispatched before you cancel your contract, or you have received the goods, then you must return the goods in their original condition to us at your own cost and risk. Please note: we do not offer a free returns service. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us in their original condition at your own cost and risk as soon as possible. Unless a form of return postage is used which will have proof of delivery, we will not be liable for a refund for any goods ‘lost in transit’ or damaged due to insufficient packaging.
You should send all returns to:
PO Box 238
Once you have notified us that you are cancelling your contract, any sum debited to us from your credit or debit card will be re-credited to your account as soon as possible and in any event within 30 days of cancellation provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the return postage costs, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you. Sums debited to your account will be minus the cost of postage. Postage costs are non-refundable.
Should a customer utilise one of our 'free' postage options and return up to two separate orders both within the 10 day return period, we reserve the right to charge the customer for postage for any subsequent orders placed and returned to us within a month of the second order being returned. Postage costs would be charged at the current chargeable rate for the 'free' postage option used and would be deducted from the order refund once the goods have been returned in an unused and saleable condition (as described above).
5. Our rights to cancel the contract
We may cancel the contract between us if:
o the goods you have ordered are unavailable for any reason;
o we do not deliver to your area; or
o one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit or debit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
6. Delivery of goods to you
We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.
Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of your order. For the avoidance of doubt, time for delivery shall not be of the essence.
You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
7. Our liability to you
Your remedy for damaged goods
If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, you must notify us of the problem by email at firstname.lastname@example.org within 7 working days of the delivery of the goods in question. Otherwise you will have no right to any of the remedies set out below.
If you notify a problem to us, we will, at our option:
o make good any shortage or non-delivery; or
o replace or repair, at our option, any goods that are damaged or defective; or
o refund to you the whole or part of the amount paid by you for the goods in question.
You MUST keep the packaging (including envelope and inner packaging) AND the damaged items.
If goods are damaged in the post, we will ask you to provide photographic evidence of the damage so we may assess it.
Failure to do this may mean we are not able to refund or exchange your item.
8. Limitations on our liability to you
You are responsible for observing and complying with all applicable regulations and legislation which affect your purchase and subsequent use of our goods. This includes obtaining all necessary customs, import or other permits to purchase goods from our site. Certain national laws may prohibit the importation or exportation of certain of our goods to you.
We make no representation and accept no liability in respect of the export or import of the goods you purchase.
To the extent that law permits us to do so, we exclude all our liability to you for any direct, indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem relating to the goods you buy from us, other than the remedies listed above.
If a court does decide we are liable to pay you compensation, that compensation will be limited to the amount paid by you for the goods in question.
Please note that nothing in this section of these terms and conditions (or in any other section) is intended to limit any rights you might have as a consumer or other statutory rights that may not be excluded by law, nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence of for fraudulent misrepresentation.
9. Other important issues
Events beyond our control
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, adverse weather conditions, explosion or accident.
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
Third party rights
A person who is not a party to this contract has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this contract but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have exclusive jurisdiction to resolve any disputes between us.
Variations in products.
Due to the handmade nature of our products, there may be some non-substantial variations in colours, patterns or finish to products supplied when compared to product photography shown on our website. Beyond your right of return as set out in these terms and conditions, we will not accept returns or replacement of goods if rejected or returned on this basis.
These terms and conditions apply to your use and viewing of our website www.simplymurano.co.uk (the “Website”). Your use of our Website indicates your acceptance of the terms and conditions set out below. If you do not agree to these terms and conditions you must not use this Website.
The design of this Website and its technical architecture are copyrighted to Simply Murano a trading name of Invention Interactive Limited. In both cases, all rights are reserved. Nothing in this Website should be taken as conferring any licence or right to use any trade mark displayed on this Website without the prior written approval of the trade mark owner.
You may print off or download content from this Website as permitted under the fair dealing provisions of the Copyright Designs and Patents Act 1988 (as amended) (sections 28 to 30) for the purposes of viewing it on your computer, research for non-commercial purposes, private study, criticism, review and news reporting, provided that you do not alter it in any way and acknowledge us as the source of the content and the copyright owner.
All other use or copying of any of the contents of this Website, other than as expressly permitted by us or permitted by law, is prohibited.
Nothing in our Website should be taken as conferring any licence or right to use any trade mark displayed on our Website without the prior written approval of the trade mark owner.
We have endeavoured to ensure that the information on or available via this Website is correct, not misleading and secure, however, it is possible that the information is out of date, incomplete, inaccurate or has been tampered with by third parties and we give no warranty as to its integrity, completeness or accuracy.
We have not checked this Website for viruses and you use it at your own risk.
Images on the website are representations of our products and as such may vary in terms of the colours, design and finish of the actual physical product. The display and accuracy of products may vary dependent on the customers method, equipment and technology used to view the website and any limitations of photography. This is particularly the case where jewellery features 'gold' or 'silver' coloured items. We also reserve the right to change features of the products offered for sale on this website which do not fundamentally affect the appearance or features of the product. For example, changing of a style, colour or material of a clasp, other jewellery findings or other feature of the product as represented by the imagery on the website. No claim is made that the photography is anything other than a representation of the actual physical product.
Whilst we take reasonable steps to ensure that our Website is available and accessible to permitted users, we do not warrant that our Website will be continuously available, or that your use of our Website will be uninterrupted or error free or that the Website or servers will be free from attack. Access to our Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
The material displayed on our Website is provided “as is”, without any guarantees, conditions or warranties as to its accuracy. To the maximum extent permitted by law, we hereby expressly exclude:
• All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
• Any liability for any direct, indirect or consequential loss or damage incurred by any visitor in connection with our Website or in connection with the use, inability to use, or results of the use of our Website, any websites linked to it and any materials posted on it, including, without limitation any liability for loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; loss of goodwill; wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
• We are not liable for any personal injury or death where our products are directly or indirectly involved or associated, or where our products have been misused.
Links to this Website are permitted only after a request has been made and approved by us. This condition excludes the indexing of the website by reputable search engines or links initiated by us. Should any unauthorized links to this website be made, we will issue a notice to remove the links within 7 days of the issue of this notice. We do not have sales agents, and no third party via any digital or non-digital communications may claim or infer they are permitted to sell our products.
Our Website may include links that allow you to leave our Website and visit third party websites. We have no control over and are not responsible for the content, use by you or availability of third party websites, for any products or services you buy through third party websites or for the treatment of any personal information you provide to any third party.
Simply Murano is a trading name of Invention Interactive Limited. Our registered address is:
PO Box 228, Saffron Walden, CB10 9EG
If any provision of these terms and conditions is held by any court or other competent authority to be void or unenforceable in whole or part, the other provisions of these terms and conditions and the remainder of the affected provisions shall continue to be valid.
These terms and the use of this Website and its content shall be governed by and construed in all respects in accordance with English law, and you agree to submit to the non-exclusive jurisdiction of the English courts.